Kallisto Fragancias LLC
1. General Return Policy
Kallisto Fragancias LLC does not offer returns or exchanges on purchases unless the customer purchased the package protection/insurance offered by our store at the time of purchase.
2. Package Protection / Insurance
Customers who purchase our package protection/insurance may be eligible for a replacement, refund, or other appropriate resolution when an order is affected by a qualifying issue during fulfillment or delivery.
3. Qualifying Issues
Coverage may apply when the product or package is:
- Damaged during delivery
- Spilled or leaking
- Received with a broken bottle
- Lost during delivery
4. Reporting a Problem
If your order arrives damaged, spilled, broken, or does not arrive because it was lost during delivery, please contact our customer support team as soon as possible. Customers may be asked to provide photos, videos, delivery information, or other evidence needed to verify the issue.
Customer Support: customersupport@kallistofragancias.shop
5. Important Notice
Purchasing package protection does not guarantee a return or refund for every issue. Coverage is intended for qualifying problems such as damage, spills, broken bottles, or loss during delivery. Claims may be reviewed before a resolution is provided.
6. No Protection Purchased
Orders placed without package protection/insurance are not eligible for returns, refunds, or exchanges due to damage, spills, broken bottles, or loss during delivery, except where otherwise required by applicable law.
Kallisto Fragancias LLC
Thank you for supporting our small business.